We hope you love your CIZZA. trousers. If the fit isn’t quite right, we’ve made returning them as simple as possible.

You can return any CIZZA. order within 28 days of receiving it for a refund. This includes sale items.

To be eligible for a return, your trousers should be:

Please take care when trying on your trousers. If an item comes back worn, washed, damaged, or marked with make-up, fake tan, perfume, deodorant or other products, we will be unable to accept the return.

You’re responsible for the cost of returning your item unless it’s faulty. We recommend using a tracked service, as we can’t be responsible for parcels lost on their way back to us.

Once your return arrives, we’ll check your item and email you to confirm your refund. Refunds are issued within 14 days of us receiving your return and are made to your original payment method. Your bank or payment provider may take a few extra days to show it in your account.

If you haven’t seen your refund after we’ve confirmed it, please check with your bank or card provider first, as processing times vary. If it still hasn’t arrived, email us at returns@cizza.co.uk and we’ll look into it.

We don’t currently offer exchanges. If you’d like a different size, return your original pair for a refund and place a new order for your preferred size. We recommend ordering as soon as possible so your size doesn’t sell out.

Every CIZZA. order is checked before it leaves us. If you receive an item that is faulty, damaged or incorrect, please email us at returns@cizza.co.uk before sending it back, with your order number and photos of the issue. We’ll cover the cost of returning it and arrange a replacement or full refund, including delivery. This does not affect your statutory rights.

We’re a small team and always happy to help. For any questions about your order or return, email us at returns@cizza.co.uk.